We will redraw your order or refund your money

Just because you want a refund, it doesn’t mean that it should be a long and tiresome process. At dorobantus we have established a hassle-free refund policy that really is “No Questions Asked”.

If you are not satisfied with your caricature within 30 days, for any reason, we will refund you right away. This means that if you are unhappy with your caricature and you don’t want us to fix it, you get your money back. No questions asked.

All you need to do is send an email to our Customer Support Department at orders@dorobantus.com indicating that you want a refund. Once we receive your e-mail, we will immediately refund you.

However, our “money back guarantee” is based on your original instructions. In case you would like to have us make changes on a caricature after the caricature’s completed and the changes/requests are not to be found in your original instructions, it may require re-drawing the entire caricature and will be considered as a new order, and will be charged accordingly.

dorobantus.com | PO Box 403 South Windsor, CT 06074 | Tel: 860 866-4633